Return & Refund Policy

Effective Date: [17/01/2026]

Guruji Luxe Wear (“we”, “our”, “us”) values every customer and works hard to deliver premium ladieswear and kidswear for party and beach occasions. If you face any issue with your order, our return and refund process is designed to be simple and fair.

For help, contact:
Email: [support@gurujiluxewear.com] | WhatsApp/Phone: [+91-8130-789-204]
Support Hours: [Mon–Sat, 10 AM–7 PM IST]

1) Return / Exchange Eligibility

You can request a return or exchange within [7] days of delivery, provided:

  • Item is unused, unwashed, unaltered, and in original condition
  • Original tags, packaging, and invoice are included
  • Product is free from stains, perfume smell, damage, or wear marks
  • Return request is raised within the allowed window

Important: If the item fails our quality check after return pickup, the return may be rejected and sent back to you.

2) Items Not Eligible for Return / Refund / Exchange

For hygiene and sale-policy reasons, the following may not be eligible (customize as needed):

  • Items marked “ Sale / No Return / No Exchange”
  • Clearance / heavy discount products
  • Innerwear / swimwear
  • Customized, altered, or made-to-order items
  • Items returned without tags/packing, or in used/damaged condition
  • Free gifts/complimentary products (if any)

3) When You Receive a Damaged, Defective, or Wrong Item

If you receive:

  • a damaged item
  • a defective item
  • a wrong product/size/color (wrong item sent)

Please contact us within 48 hours of delivery with:

  • Order ID
  • Clear photos of the product + tags
  • Photo of the outer packaging label
  • Unboxing video (highly recommended; may be mandatory for damage claims)

After verification, we will provide one of the following (based on stock & case):

  • Replacement (preferred)
  • Exchange
  • Refund (if replacement is unavailable)

Note: Claims raised after 48 hours may not be accepted.

4) How to Request a Return or Exchange?

To start a return/exchange, please follow these steps:

  1. Contact us on [email/WhatsApp] with your Order ID and reason. (Email: support@gurujiluxewear.com & Whatsapp: +91-8130-789-204)
  2. Share required photos/video (if requested).
  3. We will confirm eligibility and provide return instructions or arrange pickup (if available).
  4. Hand over the parcel in original packaging or secure packaging.
  5. Once received, we conduct a quality check and process the return/exchange accordingly.

5) Return Pickup & Shipping Charges

For India Orders

  • Return pickup availability depends on your pin code.
  • Return shipping fee: [Free].
  • If return pickup is not available, you may be asked to self-ship to our return address.

For International Orders

  • International returns are generally customer’s responsibility unless the issue is due to our mistake (wrong/damaged item).
  • International shipping charges, duties, and taxes are non-refundable.

If a return is due to our error (wrong/damaged/defective item), we will guide you on return shipping and may reimburse/cover shipping as per the case.

6) Exchanges Policy

  • Exchanges are subject to stock availability.
  • If the requested size/color is unavailable, we may offer:
    • an alternative product
    • store credit
    • a refund (as per your case)
  • Exchange requests must be placed within [7/10/15] days of delivery.
  • Exchange shipments are dispatched after the returned item passes quality check (unless we approve an instant exchange case-by-case).

7) Refund Policy (How Refunds Are Processed)

Refund Method

  • Refunds are processed to the original payment method (UPI/Card/NetBanking/Wallet/PayPal, etc.).
  • If original method is unavailable, we may offer store credit.

Refund Timeline

  • Quality check: [1–3 business days] after receiving the return
  • Refund processing: [5–10 business days] after approval
  • Bank/payment gateway reflection: may take additional 3–7 business days depending on your bank

Shipping Charges

  • Shipping/handling charges are generally non-refundable, unless:
    • you received a wrong item
    • the item was damaged/defective
    • the order was canceled before dispatch (if cancellation is allowed)

8) Partial Refunds / Deductions (If Applicable)

A partial refund may apply if:

  • item is returned without original packaging/tags
  • item shows signs of use, washing, or damage
  • freebies/gifts included in the order are not returned
  • COD/handling fees (if any) are non-refundable
  • return shipping fee is applicable

We will inform you before processing any reduced refund.

9) Cancellations (Before Dispatch)

  • Orders can be canceled only before dispatch.
  • Once the order is shipped, cancellation is not guaranteed.
  • If cancellation is approved, refunds are processed within [5–10 business days].

10) Address Issues & Failed Delivery

If delivery fails due to:

  • incorrect/incomplete address
  • unreachable phone number
  • customer unavailable
  • refusal to accept delivery

the courier may return the package to us.

In such cases:

  • We may reship (additional shipping charges may apply), OR
  • Refund may be issued after deducting shipping/return-to-origin charges (if applicable)

For international orders, courier return and customs charges may also be deducted.

11) International Orders – Customs & Duties

International shipments may be subject to customs duties, VAT, and taxes as per your country’s rules. These charges are:

  • not controlled by Guruji Luxe Wear
  • paid by the customer

If an international parcel is returned/abandoned due to unpaid customs:

  • shipping fees may not be refunded
  • return shipping / penalties (if any) may be deducted
  • refund eligibility may depend on whether the parcel returns to us successfully

12) Contact Us

For return/exchange/refund support:

Guruji Luxe Wear Customer Support
Email: [support@gurujiluxewear.com]
WhatsApp/Phone: [+91-8130-789-204]
Return Address: [784, 1st, Om Enclave Part-2, Faridabad, Haryana 121003]
Support Hours: [Mon–Sat, 10 AM–7 PM IST]