Privacy Policy – Guruji Luxe Wear

Effective Date: January 17, 2026
Website: gurujiluxewear.com
Support Email: support@gurujiluxewear.com
Whatsapp: +91-8130-789-204

Guruji Luxe Wear (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit gurujiluxewear.com, place an order, contact us, or otherwise interact with our services. By using our website, you agree to the practices described in this policy.

1) Information We Collect

a) Information you provide to us

When you shop or contact us, you may provide:

  • Full name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order details (items purchased, size, color, quantity, price)
  • Messages you send us (email, chat, WhatsApp, contact forms)
  • Reviews, feedback, and preferences (if you choose to share)

b) Payment information

Payments are processed through secure third-party payment gateways. We do not store sensitive card data such as full card number, CVV, or banking passwords. We may receive limited payment-related details like:

  • Payment status (successful/failed)
  • Transaction reference/ID
  • Payment method type (e.g., card/UPI/wallet)

c) Information collected automatically

When you browse our website, we may automatically collect:

  • IP address
  • Device identifiers (device type, browser type)
  • Pages viewed, clicks, time spent, referral/exit pages
  • Approximate location (derived from IP)
  • Cookies and similar tracking information (explained below)

d) Information from partners

We may receive information from:

  • Shipping/courier partners (delivery updates, address validation)
  • Payment processors (payment confirmations and risk/fraud signals)
  • Analytics/marketing tools (site traffic and performance insights)

2) How We Use Your Information?

We use your information to:

  • Process orders, confirm payments, and deliver products in India and internationally
  • Send order updates (order confirmation, shipping, delivery, return status)
  • Provide customer support and handle returns/exchanges/refunds
  • Improve our products, sizing guidance, listings, and website experience
  • Prevent fraud, unauthorized transactions, abuse, and security incidents
  • Communicate offers, new arrivals, and promotions (you can opt out anytime)
  • Comply with legal, tax, and regulatory obligations, and resolve disputes

3) Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core site features (cart, checkout, login/session)
  • Remember preferences (e.g., location, recently viewed items)
  • Understand website usage and improve performance
  • Support marketing and measurement (only if enabled on our store)

Your choices: You can control cookies through your browser settings and delete cookies anytime. Disabling certain cookies may affect website functionality (for example, the cart or checkout may not work properly).

4) How We Share Your Information?

We do not sell your personal information. We share data only when needed to run our business and fulfill your orders:

a) Service providers (trusted partners)

We may share necessary information with:

  • Payment gateways/processors to complete transactions
  • Courier and logistics partners to ship and deliver orders
  • Website hosting and technology providers to run the store
  • Analytics providers to understand site usage and performance
  • Customer support tools (if used) to manage support requests

These partners are permitted to use your data only to provide services to us, and they are expected to protect it.

b) Legal requirements and protection

We may disclose information if required to:

  • comply with applicable laws, regulations, court orders, or lawful requests
  • enforce our Terms & Conditions and policies
  • protect our rights, customers, or public safety
  • prevent suspected fraud or security threats

c) Business transfers (if applicable)

If our business is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.

5) International Orders & Cross-Border Transfers

We sell products within India and abroad. If you place an international order, your information may be processed in countries other than your own (for example, through payment processors, hosting providers, or shipping partners). We take reasonable steps to ensure your data is protected when transferred internationally.

6) Data Security

We take reasonable security measures to protect your information, including:

  • using secure payment processing partners
  • limiting access to personal information to authorized personnel only
  • using technical and organizational safeguards where appropriate

However, no website or internet transmission is completely secure. Please protect your account information, use strong passwords, and never share OTPs or payment credentials with anyone.

7) Data Retention

We retain personal information only for as long as necessary to:

  • fulfill your orders and provide support
  • maintain business records (accounting, tax, and audit)
  • handle disputes, returns, and fraud prevention
  • comply with legal obligations

When data is no longer required, we securely delete it or anonymize it.

8) Your Rights & Choices

Depending on your location and applicable laws, you may request to:

  • access the personal data we hold about you
  • correct inaccurate or incomplete information
  • delete your personal information (subject to legal/recordkeeping needs)
  • opt out of marketing communications at any time

Marketing opt-out:
You can opt out of promotional emails by using the “unsubscribe” option (if available) or by emailing support@gurujiluxewear.com with the subject “Unsubscribe”.
Transactional messages (order and delivery updates) may still be sent because they are necessary for service.

9) Children’s Privacy

We sell kidswear, but our website is intended for use by adults (parents/guardians). We do not knowingly collect personal data from children. If you believe a child has provided personal information, please contact support@gurujiluxewear.com and we will take appropriate steps.

10) Third-Party Links

Our website may contain links to third-party websites (for example, social media or payment pages). We are not responsible for the privacy practices of third parties. Please review their policies before providing information.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes means you accept the updated policy.

12) Contact Us

For privacy questions or requests, contact:
Guruji Luxe Wear
Email: support@gurujiluxewear.com
Website: gurujiluxewear.com

Business Address: [784, 1st floor, Om Enclave part 2, Faridabad, Haryana 121003]
Phone/WhatsApp: [+91-8130-789-204]
Support Hours: [Mon–Sat, 10 AM–7 PM IST]