Terms & Conditions – Guruji Luxe Wear

Effective Date: [17/01/2026]
Website/App: [https://gurujiluxewear.com]
Contact Email: [support@gurujiluxewear.com]
WhatsApp/Phone: [+91-8130-789-204]
Business Address: [784, 1st, Om Enclave Part-2, Faridabad, Haryana 121003]

These Terms & Conditions (“Terms”) govern your access to and use of Guruji Luxe Wear’s website/app and services, including placing orders, making payments, and receiving deliveries in India and internationally. By visiting our website, browsing products, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please stop using our services.

1) Eligibility

  • You must be legally capable of entering into a contract under applicable laws.
  • If you are under 18, you may use the website only under supervision of a parent/guardian who agrees to these Terms on your behalf.
  • We may refuse service or cancel orders if we believe an account/order is created by a person not eligible, or if information provided is incorrect.

2) Products & Availability

  • Guruji Luxe Wear offers fashion products including ladieswear and kidswear designed for party wear, beachwear, and special occasions.
  • All product details such as fabrics, sizes, colors, prints, and availability are provided on product pages. We try our best to ensure accuracy, but minor variations can occur.
  • Color & design variation disclaimer: Product colors may look slightly different due to lighting during photography, screen brightness, device display, and manufacturing batches.
  • We reserve the right to:
    • limit quantities per customer/order
    • discontinue or modify products without prior notice
    • cancel orders if a product is out of stock or incorrectly listed

3) Pricing & Payments

  • Prices are shown in INR for Indian orders and may be displayed/charged in other currencies for international orders depending on your location and payment method.
  • Prices may change due to sales, discounts, currency changes, shipping updates, or supplier cost changes—however, the final price you pay is the one shown at checkout.
  • Payment methods include [UPI/Credit Card/Debit Card/Net Banking/Wallets/PayPal/International Cards] depending on availability.
  • If your payment fails, your order will not be confirmed. If a payment is deducted but order is not confirmed, it may be auto-reversed by the bank/payment gateway or refunded after verification.
  • For safety, we may request additional verification for high-value orders, bulk orders, or transactions flagged by our systems.

4) Order Confirmation & Cancellation

  • Once you place an order, you will receive an order confirmation via email/SMS/WhatsApp. This does not always mean the order has shipped.
  • Orders are typically processed within [24–72 hours] excluding Sundays and public holidays.
  • Customer cancellation: You may request cancellation before the order is dispatched. Once dispatched, cancellation may not be possible.
  • Our right to cancel: We may cancel an order if:
    • the product is out of stock
    • pricing or product information was incorrect due to technical error
    • there is suspected fraud, bulk reselling, or misuse of discount codes
    • address/contact details cannot be verified
  • If we cancel your order, a full refund for the paid amount (excluding non-refundable charges if any) will be processed.

5) Shipping & Delivery (India & International)

India Delivery

  • We deliver to most locations in India using reliable courier partners.
  • Estimated delivery time is usually [3–7 business days], but may vary depending on location, weather, festival seasons, or courier delays.
  • Delivery attempts are made as per courier rules. If delivery fails due to incorrect address or customer unavailability, the shipment may be returned.

International Delivery

  • We ship internationally to selected countries.
  • Delivery timelines may range from [7–21 business days] depending on the destination and customs processing.
  • We are not responsible for delays caused by customs clearance, airline schedules, or local courier delays.

Important delivery notes

  • You must provide a complete and accurate shipping address, including landmarks, pin code/zip code, and reachable phone number.
  • Risk of loss transfers to the customer once the courier shows “Delivered” status. If you face delivery disputes, we will assist with courier investigation, but final decision may depend on courier proof.

6) Customs, Duties & Import Taxes (International Orders)

  • International orders may be subject to customs duties, import taxes, VAT, and other charges imposed by the destination country.
  • These charges are decided by local authorities and are outside our control.
  • Customers must pay such charges directly to the courier/customs department (if requested).
  • If the customer refuses to pay duties/taxes and the package is returned or abandoned:
    • shipping charges may not be refunded
    • return shipping or penalty charges (if charged by courier) may be deducted
    • in some cases, the order may not be eligible for any refund depending on courier outcome

7) Returns, Exchanges & Refunds

We want you to love your purchase. If you face any issue, we provide a structured return/exchange policy.

Eligibility

  • Returns/exchanges are accepted within [7/10/15 days] from delivery date.
  • Items must be unused, unwashed, unaltered, and in original condition with tags, packaging, and invoice.

Non-Returnable Items (Edit as needed)

  • Items marked “Final Sale/No Return”
  • Clearance or discounted items (optional)
  • Innerwear, swimwear, accessories (common rule)
  • Customized/altered pieces
  • Items damaged due to customer handling

Wrong/Damaged Product

  • If you receive a wrong item or damaged item, contact us within [48 hours] of delivery.
  • We may ask for:
    • unboxing video (recommended)
    • photos of the package, label, and product
  • After verification, we will arrange replacement, exchange, or refund based on stock availability.

Refund rules

  • Refunds are processed after product passes quality check.
  • Refunds are usually issued to original payment method within [7–14 business days] (bank timelines vary).
  • Shipping charges are generally non-refundable unless the error is from our side.

Exchange rules

  • Exchanges depend on size and stock availability.
  • If your selected exchange item is unavailable, we may offer store credit or refund (as per policy).

Return shipping

  • Return pickup availability depends on your location.
  • Return pickup/return courier fee: [customer pays / brand pays / depends on reason].
  • If customer sends the return themselves, we will share the return address and instructions.

8) Sizing & Fit Disclaimer

  • Please refer to our size chart on the product page before ordering.
  • For kidswear, sizing may vary based on child height/weight; choosing by measurements is recommended.
  • Minor variations in measurements (up to 0.5–1 inch) can occur due to stitching and fabric characteristics.
  • Returns/exchanges for sizing issues will be handled as per our return policy, and any pickup fees (if applicable) may apply.

9) Intellectual Property

  • All content on our website—brand name “Guruji Luxe Wear,” logos, designs, product photographs, graphics, written content, website layout, and marketing material—is our intellectual property.
  • You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without written permission.
  • Unauthorized use may lead to legal action under applicable intellectual property laws.

10) User Conduct

By using our website, you agree you will not:

  • Attempt hacking, introduce viruses, or damage our website systems
  • Misuse the platform for fraudulent activities
  • Create fake accounts or misuse discount codes
  • Post false reviews, abusive messages, or illegal content
  • Violate any laws while using the website/services

We may block accounts, cancel orders, or deny service for violations.

11) Privacy Policy

  • We collect personal information (like name, address, phone number, email) only to process orders and provide customer service.
  • Payment information is handled securely by payment gateways; we do not store full card details.
  • We may use contact details to send order updates, shipping notifications, and support communications.
  • For more details, see our Privacy Policy: [privacy link].
    (Recommended: add a separate Privacy Policy page.)

12) Limitation of Liability

  • We are not responsible for losses caused by misuse of products, incorrect sizing choice, delays due to courier/customs, or incorrect address information.
  • We do not guarantee that the website will always be uninterrupted or error-free.
  • To the maximum extent allowed by law, our liability for any claim is limited to the amount you paid for the specific product/order involved.

13) Reviews, Feedback & Content

  • If you post reviews, photos, or feedback, you confirm it is honest and does not violate any third-party rights.
  • You grant us the right to use your review/content for marketing purposes (website, Instagram, ads) without paying royalties, unless you request removal.
  • We may remove content that is offensive, spam, misleading, or irrelevant.

14) Promotions & Discount Codes

  • Offers and discount codes are subject to specific conditions (minimum order value, validity dates, eligible categories).
  • Promo codes cannot be exchanged for cash and are usually limited to one per order unless stated otherwise.
  • We reserve the right to cancel discounts if:
    • a code is misused
    • there is bulk purchasing or reselling
    • fraudulent activity is detected
  • In such cases, we may cancel the order or charge the original price.

15) Governing Law & Jurisdiction

  • These Terms are governed by Indian law.
  • Any disputes relating to orders, payments, refunds, or website use will be resolved under the courts located in [Your City/State, India].
  • For international customers, Indian law will still apply to the extent permitted.

16) Changes to Terms

  • We may update these Terms from time to time due to business, legal, or operational changes.
  • Updated Terms will be posted on our website and will apply from the updated effective date.
  • Continued use of our website after updates means you accept the revised Terms.

17) Contact Us

For any questions, support requests, or complaints:
Email: [support@gurujiluxewear.com]
WhatsApp/Phone: [+91-8130-789-204]
Business Address: [784, 1st, Om Enclave, Part-2, Faridabad, Haryana 121003]
Customer Support Hours: [ Mon–Sat, 10 AM – 7 PM IST]